Privacy policy

Privacy Policy

This Privacy Policy explains how Pawlace (“we”, “us”, or “our”) collects, uses, stores, and protects your personal information when you visit or make a purchase from pawlace.shop.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Who We Are

Pawlace is an online pet products store operating through pawlace.shop.

If you have any questions about this Privacy Policy or how we handle your personal information, you can contact us at:

Email: support@pawlace.shop
Website: pawlace.shop

2. Information We Collect

When you visit our website, place an order, contact us, or interact with our store, we may collect the following types of personal information:

Information you provide directly

This may include:

Full name
Email address
Phone number
Billing address
Shipping address
Order details
Payment-related information
Customer service messages
Return or refund requests

Information collected automatically

When you browse our website, we may automatically collect certain information, including:

IP address
Device type
Browser type
Pages viewed
Products viewed
Time spent on our website
Referring website or marketing source
Cookie and tracking data

Payment information

Payments are processed securely by third-party payment providers. We do not directly store your full card details on our own systems.

3. How We Use Your Information

We use your personal information to:

Process and fulfil your orders
Deliver your products
Send order confirmations and shipping updates
Provide customer support
Handle returns, refunds, and exchanges
Improve our website, products, and services
Prevent fraud and protect our store
Comply with legal, tax, and accounting obligations
Send marketing emails or offers, where you have agreed to receive them

4. Legal Basis for Using Your Information

Under UK data protection law, we rely on different legal bases to process your personal information, including:

Contract

We use your information to process your order, deliver your products, manage payments, and provide customer support.

Legal Obligation

We may need to keep certain information to comply with tax, accounting, legal, or regulatory requirements.

Legitimate Interests

We may use information to improve our website, protect our business, prevent fraud, and understand how customers use our store.

Consent

We may rely on your consent for certain activities, such as email marketing or non-essential cookies. You can withdraw your consent at any time.

5. Sharing Your Information

We only share your personal information when necessary to operate our store, provide our services, or comply with the law.

We may share information with:

Shopify and ecommerce platform providers
Payment processors
Shipping and delivery companies
Warehousing and fulfilment partners
Customer support tools
Email marketing platforms
Analytics and advertising partners
Fraud prevention services
Legal, accounting, or professional advisers
Government authorities, if required by law

We do not sell your personal information.

6. Shopify

Our store is hosted on Shopify. Shopify provides us with the ecommerce platform that allows us to sell our products to you.

Your information may be stored through Shopify’s data storage, databases, and applications. Shopify stores your data on secure servers protected by industry-standard safeguards.

You can learn more about how Shopify handles personal information by reviewing Shopify’s own privacy information.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience, operate the store, analyse website traffic, and support marketing activity.

Cookies may be used to:

Keep items in your shopping cart
Remember your preferences
Understand how visitors use our website
Improve website performance
Support advertising and retargeting
Help prevent fraud

Some cookies are necessary for the website to function properly. Others, such as analytics or advertising cookies, may require your consent depending on applicable law.

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect how the website works.

8. Marketing Communications

If you sign up for our newsletter, create an account, or opt in to receive marketing, we may send you promotional emails about our products, offers, and updates.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or contacting us at:

support@pawlace.shop

We will still send you important service messages related to your orders, account, returns, or customer support requests.

9. International Transfers

Some of our service providers may process or store personal information outside the United Kingdom.

When this happens, we take appropriate steps to ensure your personal information is protected in accordance with applicable data protection laws, including using appropriate safeguards where required.

10. How Long We Keep Your Information

We only keep your personal information for as long as necessary for the purposes described in this Privacy Policy.

This may include keeping information to:

Complete your order
Provide customer support
Manage returns and refunds
Meet legal, tax, and accounting obligations
Resolve disputes
Prevent fraud
Improve our services

When we no longer need your personal information, we will delete it or anonymise it where appropriate.

11. Your Rights

If you are located in the United Kingdom, you have rights under UK data protection law.

These may include the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Object to certain types of processing
Request restriction of processing
Request transfer of your personal information
Withdraw consent where processing is based on consent
Complain to the UK Information Commissioner’s Office

To exercise your rights, please contact us at:

support@pawlace.shop

We may need to verify your identity before responding to your request.

12. Data Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

However, no method of transmission over the internet or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

13. Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

If you believe that a child has provided us with personal information, please contact us and we will take appropriate steps to remove it.

14. Third-Party Links

Our website may contain links to third-party websites, apps, or services.

We are not responsible for the privacy practices, content, or policies of third-party websites. We recommend reviewing their privacy policies before providing any personal information.