Contact Information

Need help with your order or have a question about one of our products? We are here to help.

At Pawlace, we care about making your shopping experience simple, safe, and enjoyable for you and your pet.

Customer Support

For order questions, shipping updates, returns, refunds, product information, or general support, please contact us at:

Email: support@pawlace.shop

Our support team aims to respond within 24–48 business hours.

Business Hours

Our customer support team is available:

Monday to Friday: 9:00 AM – 6:00 PM
Saturday and Sunday: Limited support
UK Bank Holidays: Response times may be longer

Order Support

If you are contacting us about an order, please include:

• Your full name

• Your order number

• The email address used at checkout

• A short description of your request

• Photos or videos, if your item arrived damaged or incorrect

This helps us review your case faster and provide the best solution.

Returns and Refunds

For returns, refunds, or exchanges, please contact us before sending any item back.

Email: support@pawlace.shop

Please do not return any item without receiving return instructions from our support team first.

Website

You can visit our store at:

pawlace.shop

Business Information

Store Name: Pawlace
Website: pawlace.shop
Email: support@pawlace.shop
Business Address: [Insert business address]

Important Notice

Please make sure your order details and shipping address are correct before completing your purchase.

If you notice a mistake after placing your order, contact us as soon as possible. We will do our best to help, but we cannot guarantee changes once an order has been processed or dispatched.